Refund policy
Refund policy — CalmPaws
Key facts
- Returns must be requested within 30 days of delivery.
- Items must be unused, with original packaging and tags attached.
- Opened or used pet-contact products are final sale, except when damaged, defective, or incorrect.
- Clothing (coats, vests and wraps) can be tried on indoors to check the fit and exchanged for another size if it doesn't fit.
- You pay return shipping for change-of-mind returns; we pay when the error is ours.
- Refunds go to the original payment method within 5–10 business days after we receive and inspect the return.
Return eligibility
To qualify for a return, the item must be in the same condition you received it: unused, unworn, unwashed, free of pet hair or damage, with tags attached, in its original packaging. Proof of purchase is required.
Clothing: you can try a coat, vest or wrap on your dog indoors for a few minutes to check the fit. A short indoor try-on doesn't count as use, as long as the item is still clean, unwashed, free of pet hair and damage, with tags attached. Clothing worn outdoors, washed or chewed can't be returned or exchanged unless it arrived damaged, defective, or incorrect.
For health and hygiene reasons, opened or used pet-contact products cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards, personalized items, and items marked final sale are not returnable.
How to request a return
- Email support@calmpawscare.us within 30 days of delivery with your full name, order number, and reason for the return.
- Do not ship anything back without approval. If your return is accepted, we send return instructions and the return address.
- Package the item in its original packaging and ship it as instructed. We recommend using tracking.
Return shipping
You are responsible for return shipping costs on preference-based returns (change of mind, size, or color). If CalmPaws sent the wrong item or the item arrived damaged or defective, we cover return or replacement shipping at no cost to you.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. After review, we offer a replacement, refund, or other resolution at no additional shipping cost to you.
Refunds
We notify you after your approved return is received and inspected. Approved refunds are issued to the original payment method within 5–10 business days of our refund confirmation. Bank or card-provider processing times may vary. If more than 10 business days have passed since we confirmed your refund, contact us.
Exchanges
Clothing size exchanges: if a coat, vest or wrap doesn't fit, email us within 30 days of delivery and we'll exchange it for another size, subject to availability. Once your return is on its way with tracking, we ship the new size at no charge. Return shipping for a size exchange is your cost, as with other preference-based returns.
For other items, the fastest way to get a different item is to return the eligible item and place a new order after the return is approved.
Order cancellations
Email us as soon as possible to request a cancellation. We cannot guarantee cancellation after an order enters processing or ships. If the order has already shipped, the standard return policy applies.