Shipping policy
Shipping policy — CalmPaws
Key facts
- Ships only to eligible addresses within the United States.
- Order processing takes 1–2 business days, Monday–Friday.
- Typical delivery is 3–7 business days after the order ships.
- Shipping cost is calculated and shown at checkout before you pay.
- Tracking is emailed after your order ships.
Order processing and delivery
- We send your order to a third-party fulfillment partner for processing. Processing takes 1–2 business days (Monday–Friday, excluding holidays).
- Typical delivery is 3–7 business days after shipping. The estimate shown at checkout is the most accurate for your address; it is an estimate, not a guaranteed delivery date.
- After your order ships, you receive a tracking email. Some orders arrive in separate packages on different dates.
Shipping charges
Shipping charges are calculated at checkout and shown before payment. You are responsible for the shipping charge in the final order total.
Address changes
Review your shipping address before placing an order. If you need a correction, email TranDerekTri@gmail.com as soon as possible with the order number and the correct address. We cannot guarantee changes after an order enters processing or ships. If the address you entered was incorrect or incomplete, you may be responsible for reshipping costs.
Delays, tracking, and delivery issues
Carrier delays, weather, high-volume periods, and other events outside our control can affect delivery. If tracking has not updated for 5 business days, or the order has not arrived after the estimated delivery window, email us so we can investigate with the fulfillment partner or carrier.
If tracking shows the package as delivered but you cannot find it: (1) check the delivery area, household members, neighbors, and the carrier; (2) contact us for help. CalmPaws is not responsible for theft after confirmed delivery, but we will make a reasonable effort to assist with a carrier inquiry.
Damaged or incorrect shipments
If an item arrives damaged, defective, or incorrect, email TranDerekTri@gmail.com within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We cover replacement or reshipping at no cost when the error is ours.