Shipping policy
Shipping policy — CalmPaws
Key facts
- Ships only to eligible addresses within the United States.
- Most orders are processed in 1–2 business days, Monday–Friday.
- Typical delivery is 3–7 business days after the order ships. Items that ship from our overseas warehouse usually arrive in 8–14 business days; the product page says when that applies.
- Standard US shipping is included in every price, so checkout adds no shipping charge.
- Tracking is emailed after your order ships.
Order processing and delivery
- We send your order to a third-party fulfillment partner for processing. Most orders are processed in 1–2 business days (Monday–Friday, excluding holidays).
- Typical delivery is 3–7 business days after shipping. The estimate shown at checkout is the most accurate for your address; it is an estimate, not a guaranteed delivery date.
- Some items ship from our fulfillment partner’s overseas warehouse. They usually arrive in 8–14 business days from the order date, and the product page shows this estimate before you buy.
- After your order ships, you receive a tracking email. Some orders arrive in separate packages on different dates, for example when an order has both overseas and US items.
Shipping charges
Standard US shipping is included in the price of every item. Checkout adds no shipping charge, and there is no express option.
Address changes
Review your shipping address before placing an order. If you need a correction, email support@calmpawscare.us as soon as possible with the order number and the correct address. We cannot guarantee changes after an order enters processing or ships. If the address you entered was incorrect or incomplete, you may be responsible for reshipping costs.
Delays, tracking, and delivery issues
Carrier delays, weather, high-volume periods, and other events outside our control can affect delivery. If tracking has not updated for 5 business days, or the order has not arrived after the estimated delivery window, email us so we can investigate with the fulfillment partner or carrier.
If tracking shows the package as delivered but you cannot find it: (1) check the delivery area, household members, neighbors, and the carrier; (2) contact us for help. CalmPaws is not responsible for theft after confirmed delivery, but we will make a reasonable effort to assist with a carrier inquiry.
Damaged or incorrect shipments
If an item arrives damaged, defective, or incorrect, email support@calmpawscare.us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. We cover replacement or reshipping at no cost when the error is ours.